1. 1-Month Warranty
At Xtra Innovations, we are committed to providing high-quality products and ensuring customer satisfaction. That’s why we offer a 1-month warranty on all mobile devices and accessories purchased from our store. This warranty covers manufacturing defects and malfunctions that occur under normal use. If your device encounters any issues within 30 days of purchase, you can contact us for either a repair or a replacement.
What’s Covered:
- Manufacturing defects such as faulty screens, malfunctioning buttons, or defective cameras
- Issues related to internal components like battery malfunctions that are not caused by misuse
- Devices that fail to function as they were intended under normal use
What’s Not Covered:
- Physical damage such as cracks, dents, and scratches resulting from drops or mishandling
- Water or liquid damage caused by spills or submersion
- Malfunctions caused by unauthorized repairs or modifications
- Battery wear from normal usage over time
To make a warranty claim, please contact us at (718) 480-8005 or support@xtrainnovations.store. Ensure that you have your proof of purchase and the details of the issue you’re facing. We’ll help you through the process to get your device repaired or replaced.