Effective Date: 2021-03-11
At Xtra Innovations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place orders, or interact with our services. By using our website, you consent to the collection and use of your information as outlined in this policy.
1. Information We Collect
We collect personal information that you provide to us when you visit our site, create an account, place an order, or subscribe to our newsletters. This information may include:
- Personal Identification Information: Name, email address, phone number, billing and shipping addresses
- Payment Information: Credit card or debit card details, PayPal information
- Device Information: Information about the device and browser used to access our site (e.g., IP address, operating system, browser type)
- Transactional Information: Order history, payment details, shipping preferences
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including payments and shipping
- To communicate with you regarding your orders, promotions, and customer service inquiries
- To improve the user experience on our website, including personalizing your shopping experience and offering targeted promotions
- To comply with legal obligations and resolve disputes
3. Data Protection and Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed securely through encrypted methods, and we never store sensitive payment information on our servers.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted service providers who assist with operations such as payment processing, shipping, and customer support. These partners are obligated to maintain the confidentiality of your information.
We may also disclose your information if required by law or if we believe such action is necessary to comply with legal processes, enforce our site policies, or protect the rights, property, or safety of Xtra Innovations or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that store information on your device to remember your preferences, improve site functionality, and track your usage patterns.
You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of certain parts of our website.
6. Your Rights and Choices
As a customer, you have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails and promotional communications
- Withdraw consent for data processing at any time
To exercise these rights, please contact our customer support team at support@xtrainnovations.store.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once no longer needed, we securely delete or anonymize your information.
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request its deletion.
9. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of this document. By continuing to use our website, you agree to the revised policy.